Terms

By using 3d3d.ca, you agree to these terms. If you do not agree, do not use the site.

Quotes are project-specific and depend on material, machine time, tolerances, environment, and delivery requirements. A quote is an offer, not a contract, until both sides confirm it by email. All prices are in Canadian dollars (CAD) unless stated otherwise.

Custom manufactured parts — whether for industrial equipment, field machinery, automotive restoration, or specialized marine hardware — are built for the use case and operating parameters you describe to us. Hidden loads, incorrect measurements, and undisclosed operating conditions change the engineering risk profile. Tell us the truth about where the part lives and how it will be used, and we will engineer and produce it accordingly.

When you supply your own file, the quote covers producing that file exactly as supplied. We are not responsible for errors, tolerances, or design decisions inside a file you provide. Repairing a model, modifying a design, adjusting fits, reverse-engineering missing geometry, or any other work beyond producing the supplied file is additional work — we quote it separately, before doing it, never after.

Do not send files you do not own or have permission to share. By sending us a file, you confirm you have the right to share it. We use your files solely to assess and produce your work.

When you commission work from 3D3D — a 3D-printed part, a website, custom software, or any other deliverable — you own the finished work product. The code, the files, the data: yours. We retain no license to your commissioned work except what is needed to deliver it.

The content on 3d3d.ca — text, design, graphics, code, and logos — belongs to 3D3D unless otherwise stated. You may not copy, reproduce, or redistribute it without written permission.

Where we take an online payment, it is processed securely by a PCI-compliant payment provider (such as Stripe) under that provider's terms — we never see or store your card number. Applicable taxes (GST/HST) are collected where required by law.

All sales are final. We do not offer refunds. Every piece we produce is inspected and tested against the agreed specification before release. If a part is defective — meaning it does not match the agreed specification or has a manufacturing flaw — we will remake and replace it at no charge; replacement is the exclusive remedy. Fitness of a supplied design is your responsibility. See our Warranty & Returns policy at /returns. Nothing in these terms limits a remedy that Canadian or New Brunswick consumer protection law says cannot be limited.

Catalogue items are made to order. Nothing on the parts pages is stock sitting on a shelf: when you order one, we print it for you, in the colour and size you asked for. That means an order can be changed or cancelled at no cost until printing starts, and not after — once the machine is running, the material and the machine time are spent. Listed prices are for the item as described; a change to size, material, or finish is quoted before we print it.

Some catalogue items originate from third-party designers and model repositories, and are printed under the terms of their licences. Where a licence forbids commercial printing, we do not sell that item. If you send us a file, the same rule applies to you: by sending it you confirm you have the right to have it printed.

Recurring plans — managed hosting, CRM seats, AI care plans, and the AEO layer — are billed monthly in advance and run month to month. There is no contract and no setup fee. You may cancel at any time; cancellation stops the next billing cycle and is not retroactive, and we do not pro-rate a partial month. If we change the price of a plan, we will tell you before it takes effect and you may cancel instead. If a plan ends, what you own stays yours: your domain remains in your registrar account and we will export your data on request.

Software marked beta or building on this site is exactly that: usable but unfinished, provided as-is, without a warranty of fitness for a particular purpose. We say plainly on each product page which state it is in. Software built for a specific customer belongs to that customer and is not for sale.

To the maximum extent permitted by law, 3D3D's total liability for any claim arising from our services is limited to the fees you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

These terms are governed by the laws of the Province of New Brunswick, Canada. Any dispute will be resolved first by informal discussion via email. If that fails, the courts of New Brunswick have exclusive jurisdiction.

We may update these terms. If we do, the updated version will be posted here with a new date. Continued use of the site after an update means you accept the new terms.

If any part of these terms is found unenforceable, the rest remains in full effect. Our failure to enforce a right does not waive it. Events beyond our reasonable control (natural disasters, infrastructure failures, government actions) excuse performance for their duration.

These terms were last updated in July 2026.

Questions about this? Email info@3d3d.ca — a person answers, usually within 24 hours.