Remote won't close the gap
When the fix requires hands, tools, and eyes on the problem — not a video call or a shipped part — that is the definition of a field engagement.
Field service
We fly to the
problem and fix it.
When the job requires physical presence — marine race prep, cross-border logistics, complex installs, inventory recovery — we deploy. By arrangement, worldwide, from $1,200 per day plus travel at cost.
Field service puts a specialist on-site, in person, wherever the problem is. When shipped parts or remote support are the wrong answer — race deadline, broken logistics chain, work that needs continuity — we travel to you. Rate from $1,200 per day; travel passes through at cost with receipts. Available by arrangement worldwide.
When is field service the right call?
Four situations where getting on a call or sending a part is the wrong answer, and deploying a specialist in person is the right one.
Race prep and offshore starts
Race starts don't move. Offshore passages don't wait. When the timeline is fixed and missing it is expensive, we deploy to close the gap on your schedule.
Multi-day, multi-system work
When a fresh set of hands on day two costs you day one's progress, a single specialist who owns the whole job from start to handover is the right answer.
Inventory, cross-border, operations
International inventory in motion, gear stuck at a checkpoint, equipment that needs a person on the ground to move — these are field problems, not email problems.
What does the day rate include?
Specialist time, documentation, and two weeks of post-engagement email support are in the day rate. Travel and accommodation pass through at cost — no markup, receipts provided.
| Item | What you get |
|---|---|
| Specialist time | Full day on-site, typically 8+ hours; exact hours stated in scope |
| Domain expertise | Marine, logistics, fabrication, software — matched to the engagement |
| Basic consumables | Fasteners, adhesives, and standard consumables; specialty materials quoted separately |
| Field documentation | Written handover on completion — what was done, what was found, what remains |
| Post-engagement support | Email follow-up for two weeks after the engagement closes |
| Airfare & ground (cost-pass) | Economy airfare, ferry, ground transport — billed at cost, no markup, receipts provided |
| Accommodation (cost-pass) | Standard single room — billed at cost, no markup |
Day rate from $1,200 CAD. Travel costs are itemized separately and agreed in writing before any travel is booked. No surprises on the invoice.
We have done this before.
Two field engagements on the record — different domains, same result. Both completed. Both documented.
Channel run · 2026
Fredericton → Southampton → Cherbourg
Storage units in Southampton to sort, gear to move across the Channel. Short notice, called from the other side of the Atlantic. Fredericton to London, rail to Southampton, units consolidated into three oversized bags, Portsmouth ferry to Ouistreham, Caen, Cherbourg, handoff. Five days, door to door.
"Some problems are a flight, a ferry, and a deadline. We take those too."
Full account →Rolex Fastnet · 2025
80-foot maxi · centenary race
Invited aboard Osprey — a Farr 80-foot maxi — for the hundredth Rolex Fastnet Race. Mainsail fitted at four in the morning before the start. Cowes, around Fastnet Rock, finish in Cherbourg. We race the boats we make parts for.
Full account →"Your extensive knowledge of the vessel was essential to getting us to Fastnet, and I know all of the others felt the same way."
— Patrick Laine, crew, Rolex Fastnet 2025
$1,200 Day rate from (CAD, excl. travel)
5 days Door to door — Fredericton to Cherbourg and back
3 Continents with in-person field work on the record
24 hr Response target on any field enquiry
How do I book field work?
Four steps. No form to fill, no portal to navigate. An email starts it — and you approve every cost before we spend it.
- 01
Describe the situation
Email [email protected]. Plain language: what broke or went sideways, where you are, what you need on-site, and when. A paragraph is enough to start the conversation.
- 02
We scope and price honestly
A real person responds within 24 hours with a day rate, an itemized travel estimate, a realistic timeline, and a straight answer on whether a field deployment is actually the right call.
- 03
You approve — we book travel
Once you confirm, we book travel and send you the itinerary. Nothing is booked before you say yes. Travel costs are locked to the estimate you approved.
- 04
We arrive, do the work, hand over
We show up when we said we would, own the work from start to finish, and deliver a written handover. You get a clear record of what was done — nothing left open.
Questions about field work.
What does 'by arrangement' mean?
Field engagements are scoped individually — no two situations are the same. We discuss the problem, agree on scope and cost, and then book travel. There is no booking form for this service; it starts with an email to [email protected].
How are travel costs handled?
Economy airfare, ferry, ground transport, and standard accommodation are billed at cost with receipts. We do not mark up travel. You see the itemized total before we book anything, and nothing moves until you approve it.
What if the engagement runs longer than originally scoped?
We agree on scope upfront. If the situation changes materially on-site, we call you before extending. You approve additional days before they happen — no surprises on the invoice.
Can you travel internationally on short notice?
Yes. The channel-run engagement — Fredericton to Southampton to Cherbourg and back — was arranged and completed in five days. International travel is normal, not exceptional, for this type of work.
Is field service only for marine or boat-related work?
No. We have done marine race prep, cross-channel logistics, and complex inventory recovery on two continents. If a problem requires physical presence and expert judgment, that is the job — regardless of domain.
How much notice do you need to mobilize?
It depends on the situation. One engagement went from the initial call to boots on the ground in under a week. For longer or more complex deployments, two weeks is ideal. Tell us the situation and we will give you a realistic mobilization timeline.
What does the written handover include?
A written summary of what was done, what was found during the engagement, what materials were used, and what — if anything — remains outstanding. It is yours to keep and use however you need it.
Ready to deploy?
We fly to
the problem.
Describe the situation. We respond within 24 hours with a real assessment — including whether field deployment is the right call, or whether something else will serve you better.